SHOPPING ON
YOUR PHONE?

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App Home Screen
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For the best grocery experience,
try our mobile app.

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Frequently Asked Questions

WHO PICKS MY PRODUCE?

Your produce is picked by our staff of personal shoppers. They are trained in a hands-on produce course to ensure the highest quality selection.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Yes, however, at this time, orders cannot be edited online. You will need to contact our Customer Care team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled delivery window. Also, promotional codes can not be added to an already submitted order.

IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount. Note that some promotions require minimum purchases.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

HOW DO YOU KEEP MY GROCERIES FRESH?

Your order is picked and perishable items are stored in coolers/freezers to ensure your perishable items are kept cold and/or frozen until you arrive to pick up your order.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests at the end of checkout.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express, Discover cards. Cash, personal checks, and other charge accounts are currently not accepted.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Care for a refund of that item.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?

Not at this time, but our website is designed to work well on mobile-sized screens.

CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?

If you are dissatisfied with an item that you received, you can return the items directly to our store using the original receipt. Note that, depending on particular policy regarding the item returned and the date of purchase, we may only issue store credit in refund rather than issue a cash refund to your credit card.

WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we'll do our best to make it right.

CAN YOU SHIP MY ORDER TO ME?

We offer local in-store pickup at this time. Unfortunately, we are unable to otherwise ship products.

WHAT SHOULD I DO IF PART OF MY ORDER IS INCORRECT?

If you receive an incorrect order, please contact our Customer Care team. To receive a refund for an issue with an order, you must contact us within 48 hours of receiving your order.

HOW MUCH IS THE CONVENIENCE FEE?

We add on a convenience fee of 3.99 to each pickup order.

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